EBAY
Lead Product Designer, Trust & Protection
2024 – Present
Lead designer for global Protections & Post-Transaction systems across returns, disputes, cancellations, SNAD, and INR.
Led design of an AI-native return resolution platform (LLM + computer vision), introducing intelligent decision-making into high-volume workflows
Improved SNAD vs. remorse classification accuracy, reducing avoidable returns and manual adjudication
Designed risk-aware experiences enabling faster refunds without increasing fraud risk
Built systems supporting buyers, sellers, and operations teams, strengthening trust at global scale
Defined end-to-end AI-assisted flows across intent capture, troubleshooting, and evidence validation
Partnered cross-functionally across product, engineering, data, policy, and research to deliver scalable solutions
SMARTBIZ
Principal Product Designer (Embedded Consultant)
2024 – 2025
Designed end-to-end experiences across small business lending, spanning customer applications and internal underwriting and operations tools.
Simplified complex financial workflows to enable faster, more informed decision-making
Delivered internal tools including a liquidity ratio calculator and credit visibility dashboards
Partnered with product and engineering to ship data-driven UX improvements across lending systems
MAHANA THERAPEUTICS
Principal Product Designer
2019 – 2024
Led product design for digital therapeutics used by patients and clinicians across mobile apps, provider portals, and care systems.
Expanded platform into a multi-condition treatment experience
Balanced clinical, user, and regulatory requirements in a healthcare environment
Conducted user research and usability testing with patients and clinicians
Contributed to and co-developed intellectual property, resulting in three patents for digital therapeutics treating chronic conditions
SOLV
Co-founder, Lead Designer
2007 – Present
Product design consultancy partnering with companies including ServiceNow, Salesforce, Airbnb, Google, and Nike.
Led end-to-end design of products and platforms across industries
Specialized in complex systems and scalable user experiences
Collaborated closely with product and engineering teams from concept through launch
ELIAS SMILES
Co-founder, Lead Designer, Illustrator, Voice Actor
2010 - 2020
Created a suite of educational iPhone apps
Achieved 300K+ downloads, with ELIAS Zoo reaching #1 in Education
SAMSUNG DESIGN AMERICA
Asst. Manager, Experience Design
2004 -2007
Represented design for the North American region, contributing to strategy, research, and product design initiatives.
Designed across consumer platforms including digital entertainment, home appliances, and mobile experiences.
ISOBAR/ROUNDARCH
Senior Art Director
2001 - 2004